Delivery
We dispatch Monday to Saturday. The clock starts when your order is confirmed on WhatsApp or Viber, so the sooner you reply to our message, the sooner it ships.
- Delivery is priced per product — free on many of them.
- The charge is shown on the product page and again in your cart, before you order.
- 2–4 working days once confirmed, tracked end to end.
- Large items are arranged with you directly on the same chat.
Tracking your parcel
Every order gets a tracking page of its own, linked in your confirmation. It needs no account and no password — the link itself is the key, so treat it as private and share it only with people you would be happy to show your delivery address.
We do not accept returns
Once an order is delivered we cannot take it back, and we do not offer exchanges or change-of-mind returns. Please check the product page, the photographs and the variant you have chosen before you order — and ask us anything on WhatsApp or Viber first. We would rather answer ten questions than deliver the wrong thing.
Nothing on this page affects your statutory rights.
If something arrives damaged or wrong
That is on us, not on you. Message us on the same chat we used to confirm your order, within 48 hours of delivery, with a photograph of the item and the packaging.
- Damaged in transit: we replace it or refund you.
- Wrong item or wrong variant sent: we collect it and put it right.
- Missing from the parcel: we send it or refund that line.
Cancelling before an order ships is always free — do it from your order page, or tell the agent.
Refunds
Where a refund is due, it goes back the way you paid. UPI and bank transfers return to the account they came from within two working days. Cash-on-delivery orders are refunded by bank transfer to details you give the agent.